Ridiculous SLA times

The worst service I dont know who in the company set down and thought hmm an SLA of 7-14 working days for relocating and existing account from one address to another was a great time frame I mean 14days is half a month so I pay full amount for subscription for fun while you guys twiddle your thumbs about getting my wifi back on track. The SLA is ridiculous if im going to pay full amount but be without wifi for 14 days then the least that can happen is that I get a discount for the 14 because I'm basically paying you for nothing. And I sure hope after that 14days elapses I'm connected as I have exams I have to write online if not then I'm definetly canceling this I can't be paying for service im not receiving no ways.