Ridiculous Line Speeds !!!!

Minus ratings will suit this companies service. I have been far to calm for 2 months with you guys and I still have not yet been assisted. I cancelled my ADSL line to join fibre hoping it would be better but you guys service suck. I work from home and constantly have issues with your service. I have reported the issue to the call center last week but its been 1 week and still no reply and still ****ty service from you guys.

Below is the tests that i conduct all the time hoping that one day you guys will miraculously surprise me by fixing the issues once and for all.

Speed im paying for - 20mb/10mb - (20mb download and 10mb upload)

LAN cable speed (Speedtest.co.za) Jitter/Ping - 127 (This is ridiculously high and not what it should be) Download - 0.42mb Upload - 9.95

Wifi Speed (Speedtest.co.za) Jitter/Ping - 164 (Only 1 device is connected) Download - 0.40mb Upload - 4.79

Your service standards have dropped drastically. Paying for FIBRE and getting service like this is a joke.