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Brendan M
1 reviews | Active since Nov 2020
22 Aug 2021, 07:43
Ridiculous lack of communication.
Placed Fibre order on 30th July, terminal had already been installed by Metro Fibre. Told to expect the usual 14-work-day waiting period. We are now at the 22nd of August, I have called in about 8 times, keep being told that a project manager will be in contact (no one has called back), or the person handling the case is on leave..
Been a loyal customer with my LTE packages, but maybe it's time for a change..
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Replies (2)
Supersonic 's replyOfficial
22 Aug 2021, 08:02Good morning, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l check your account.
Warm regards WN
Warm regards WN
Supersonic 's reply22 Aug 2021, 08:02
Official
Good morning, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l check your account.
Warm regards WN
Warm regards WN
BM
Brendan M's updateReviewer Update
22 Aug 2021, 10:16I have been here for 4 years. There has been no previous fibre onsite here. There's two houses with their own two terminals. I have explained this several times. Why was this not a problem when I initially logged my order? MWEB curated my order and were 3 days away from delivery, with no problem at all. I canceled that application when Supersonic fibre became available in my area. So please tell me how it is, that one ISP can manage to get this sorted, while another cannot? My terminal has never been connected to fibre, the other one on the premises, has.
BM
Brendan M's update22 Aug 2021, 10:16
Reviewer Update
I have been here for 4 years. There has been no previous fibre onsite here. There's two houses with their own two terminals. I have explained this several times. Why was this not a problem when I initially logged my order? MWEB curated my order and were 3 days away from delivery, with no problem at all. I canceled that application when Supersonic fibre became available in my area. So please tell me how it is, that one ISP can manage to get this sorted, while another cannot? My terminal has never been connected to fibre, the other one on the premises, has.