Response time to resolve a query is ridiculous

Supersonic when am i going to get the service i need from you as my ISP the fibre line was installed on the 2nd of November to date i have no internet but on the portal it shows the line is active but you can clearly see there is no usage of data. i would to see if am going to billed pro rata as this line is not active to date .i am on line everyday with a techie with a different story now the PPP logins for my account is not activated to authenticate a connection does it take that long from the 2nd to the 8 of November to get this done!!! I mean really i spend hrs every day explaining the same issue to a new person everyday with the same issue not being resolved can i not get 1 person designated to resolve this issue as it seems there is no accountability to resolve this query.