MDvV
Matthew David van Vuuren
1 reviews | Active since Jun 2023
01 Aug 2023, 08:20
Release Vuma Fibre box.
Today 1 August 2023 at 07:16, I communicated on WhatsApp with Tebogo to confirm release of my fibre line. He confirmed it is release, now if I ask my new ISP to activate they say it is still active. VERY BAD SERVICE INDEED. I hope I don't have to do business with SUPER SONIC again. [07:25, 01/08/2023] David VV: Hi? [07:25, 01/08/2023] Super SonicWhatsApp: give me a moment please [07:25, 01/08/2023] David VV: 👍🏻 [07:27, 01/08/2023] Super SonicWhatsApp: Your line is released [07:28, 01/08/2023] David VV: Thanks I will tell my new ISP. [07:29, 01/08/2023] David VV: Does it mean my new ISP can activate? [07:30, 01/08/2023] Super SonicWhatsApp: Yes they can actovate
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Replies (2)MDvV
Matthew David van Vuuren's updateReviewer Update
01 Aug 2023, 09:33[08:41, 01/08/2023] David VV: need my Fibre box released
[08:44, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:44, 01/08/2023] David VV: I spoke to Tebogo and he said it is released. Vuma say there is no order to release it
[08:46, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:52, 01/08/2023] David VV: Hi are you still there
[08:54, 01/08/2023] Super SonicWhatsApp: Yes I'm here, I'm trying to get assistance
[08:54, 01/08/2023] David VV: Thanks
[09:26, 01/08/2023] Super SonicWhatsApp: Thank you for your patience, please note the line will be released on the 3rd of August
[09:27, 01/08/2023] David VV: Why I canceled more than a month ago. I need internet.
[09:27, 01/08/2023] David VV: I wil escalate with consumers act
[09:28, 01/08/2023] Super SonicWhatsApp: Apologies for the inconvenience.
[09:30, 01/08/2023] David VV: I cancelledon 28 June 2023, WORST SERVICE.
[09:31, 01/08/2023] David VV: I will take it further as now I will not have internet for 3 days.
WORST SERVICE
[08:44, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:44, 01/08/2023] David VV: I spoke to Tebogo and he said it is released. Vuma say there is no order to release it
[08:46, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:52, 01/08/2023] David VV: Hi are you still there
[08:54, 01/08/2023] Super SonicWhatsApp: Yes I'm here, I'm trying to get assistance
[08:54, 01/08/2023] David VV: Thanks
[09:26, 01/08/2023] Super SonicWhatsApp: Thank you for your patience, please note the line will be released on the 3rd of August
[09:27, 01/08/2023] David VV: Why I canceled more than a month ago. I need internet.
[09:27, 01/08/2023] David VV: I wil escalate with consumers act
[09:28, 01/08/2023] Super SonicWhatsApp: Apologies for the inconvenience.
[09:30, 01/08/2023] David VV: I cancelledon 28 June 2023, WORST SERVICE.
[09:31, 01/08/2023] David VV: I will take it further as now I will not have internet for 3 days.
WORST SERVICE
MDvV
Matthew David van Vuuren's update01 Aug 2023, 09:33
Reviewer Update
[08:41, 01/08/2023] David VV: need my Fibre box released
[08:44, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:44, 01/08/2023] David VV: I spoke to Tebogo and he said it is released. Vuma say there is no order to release it
[08:46, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:52, 01/08/2023] David VV: Hi are you still there
[08:54, 01/08/2023] Super SonicWhatsApp: Yes I'm here, I'm trying to get assistance
[08:54, 01/08/2023] David VV: Thanks
[09:26, 01/08/2023] Super SonicWhatsApp: Thank you for your patience, please note the line will be released on the 3rd of August
[09:27, 01/08/2023] David VV: Why I canceled more than a month ago. I need internet.
[09:27, 01/08/2023] David VV: I wil escalate with consumers act
[09:28, 01/08/2023] Super SonicWhatsApp: Apologies for the inconvenience.
[09:30, 01/08/2023] David VV: I cancelledon 28 June 2023, WORST SERVICE.
[09:31, 01/08/2023] David VV: I will take it further as now I will not have internet for 3 days.
WORST SERVICE
[08:44, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:44, 01/08/2023] David VV: I spoke to Tebogo and he said it is released. Vuma say there is no order to release it
[08:46, 01/08/2023] Super SonicWhatsApp: Please give me a moment while I check
[08:52, 01/08/2023] David VV: Hi are you still there
[08:54, 01/08/2023] Super SonicWhatsApp: Yes I'm here, I'm trying to get assistance
[08:54, 01/08/2023] David VV: Thanks
[09:26, 01/08/2023] Super SonicWhatsApp: Thank you for your patience, please note the line will be released on the 3rd of August
[09:27, 01/08/2023] David VV: Why I canceled more than a month ago. I need internet.
[09:27, 01/08/2023] David VV: I wil escalate with consumers act
[09:28, 01/08/2023] Super SonicWhatsApp: Apologies for the inconvenience.
[09:30, 01/08/2023] David VV: I cancelledon 28 June 2023, WORST SERVICE.
[09:31, 01/08/2023] David VV: I will take it further as now I will not have internet for 3 days.
WORST SERVICE
Supersonic 's replyOfficial
01 Aug 2023, 10:34Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply01 Aug 2023, 10:34
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team