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Bongiwe G

1 reviews | Active since May 2013

02 Aug 2021, 18:11

Regret!!! Regret...Regret...

I wish I had read the reviews before signing up for the package. I have been struggling since I received my router...I have called and sent email everyday at least 5 times a day with no luck, I am being sent from pillar to post with no assistance...the customer service staff is rude and not willing to assist. I am at my wits end with these people and their non existent customer service. I have never had such a problem dealing with a company

0
Replies (4)
Supersonic
Supersonic 's reply04 Aug 2021, 12:20
Official
Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please be advised we have assigned one of Our Superstars to contact you.

Warm regards 
WN

Best regards,

BG
Bongiwe G's update04 Aug 2021, 12:28
Reviewer Update
It will be a miracle if someone does call me to assist. I have given up already on Supersonic. You have won, I am defeated and have no strength left in me to have my issue resolved. I have a router with a sim that is not activated and it is just gonna gather dust here in my house as it is useless to me. I won't even fight for a refund of what I have paid because I see that will be a total waste of my time and energy but for what it is worth - Thank you for responding anyways.
Supersonic
Supersonic 's reply04 Aug 2021, 16:09
Official
I understand your frustration and l sincerely apologise for the inconveniences and delays caused, please hang in there one of our Agents will get in touch shortly.

Warm regards
WN

Best regards,

BG
Bongiwe G's update06 Aug 2021, 11:32
Reviewer Update
Hi WN,
I am still hanging in there for a call back from Supersonic. It is the 2nd week ending with no assistance with my query...will I ever be assisted?