Refuse to release fibre line.

Item: Supersonic
Rating: 1
Author: Martin P

Horrible customer service , they giving me the run around when trying to release a line for an order that was cancelled before activation order VC-*** , and they went ahead to activate it Now I’m stuck

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

09 Apr 2024, 18:02

Good day, Martin,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellations team, and feedback will be provided as soon as possible.
Kind regards,
AM

Supersonic 's reply09 Apr 2024, 18:02

Official

Supersonic 's replyOfficial

10 Apr 2024, 12:27

Good afternoon, Martin,
We can confirm that your line release query has been resolved.
Once again, apologies for the inconvenience caused.
Kind regards,
AM

Supersonic 's reply10 Apr 2024, 12:27

Official

Good afternoon, Martin,
We can confirm that your line release query has been resolved.
Once again, apologies for the inconvenience caused.
Kind regards,
AM