Refusal to activate new Fibre Line on their network

Ordered Fibre.. Installed on 26/03.. Confirmation from Vuma on 27/03 that installation is complete..told it would take 24 hours until I was connected to their fibre by support as I was doing a self install. Then needed to manually escalate through call centre/Facebook support for the activation of the line.. only activated on 01/04 on Vumatels Side in the morning.. then get told by support in The evening after testing to see if I can connect, after saying I can't connect to anything but Vumatels shop portal that the activation on their side will be escalated and told no ETA was given.. so now I potentially need to wait another week or more to actually use the fibre because support can't do their job and activate it after waiting so long. regret signing up with them.. save yourself the hassle.. seems other ISP's actually want customers on their fibre networks. Supersonic would rather make you wait weeks to actually use Fibre. They just don't care it seems