Refunds none existent

I cancelled my subscription with Supersonic in January. A debit order still went off. Been waiting for more than a month to get my refund. Every week another excuse. Even got to speak to a line supervisor (Bulelwa) who confirmed that they were resolving my issue. But still nothing. Nazleen on another called promised to get a manager/supervisor to call me back after waiting for more than an hour on the phone.. Still waiting. Supersonic customer service is real bad and their accounts department even worse. ****************