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JvdW
Johann van der Westhuizen

1 reviews | Active since Aug 2011

10 Sept 2021, 14:43

Refund Requests

Hi,

I'm glad to see I'm not the only 1 that had a bad experience. I'm willing to give a 2 star as someone actually helped me after freaking out.

The sad thing here is, if a double bill happens they take for ever to get it resolved but when I miss a payment, my line is cut so quickly and I'm been given over to attorneys just for been 1 day late, how is that fair SuperSonic?

I'm still waiting for the person that was suppose to call me back on this and give me more details or the outcome and when the refund will be done.

As per the numerous people I chatted to (I have their names and I have ticket numbers as well) told me refunds happen on Tuesdays & Fridays, nothing yet?

As I mentioned, I'm not the only 1 with this issues and I the services supp**** are really good, just the services on requests is bad, so that's the reason for the 2 stars.

Looking forward to get some feedback on this and to get it done and move forward.

Thanks.

0
Replies (6)
Supersonic
Supersonic 's reply10 Sept 2021, 15:24
Official
Good afternoon 
Thank you for reaching out to Supersonic, We apologise for the frustration caused please note that i am looking into your account and will provide you with feedback as soon as possible.

Regards
WN 

Best regards,

Supersonic
Supersonic 's reply10 Sept 2021, 15:59
Official
Hi please be advised your credit note CAS-805378-F8P2R3 was approved, our finance department is currently attending to your case and l have updated the case for a call back from the finance admin handling your case. 

Warm regards
WN

Best regards,

JvdW
Johann van der Westhuizen's update12 Sept 2021, 16:50
Reviewer Update
Hi,

Thanks for the reply and details, really appreciate it,

I will then wait for the call and if I haven't got any call on Monday, I will phone in again on Tuesday.

Thanks & have a great day further.
JvdW
Johann van der Westhuizen's update13 Sept 2021, 16:46
Reviewer Update
Still zero response on this :-(
JvdW
Johann van der Westhuizen's update14 Sept 2021, 09:44
Reviewer Update
Still zero response and I'm getting my lawyers involved now, I really can't deal with this anymore. I've been calling more than 20 hours, spoken to 19 different people and been struggling for 2 weeks for a refund, it's unacceptable.
JvdW
Johann van der Westhuizen's update22 Sept 2021, 10:29
Reviewer Update
As suspected, still zero response, makes me sad to see that it's a legit business and just don't care at all.