SN
Sonandi N
1 reviews | Active since Jun 2013
16 Sept 2020, 11:13
Refund Needed - Debit order reinstated after contract was cancelled for 2 months
Good day, We cancelled our contract with Nepic 3 months ago. Cancellation was confirmed. One month passed all seemed okay then last month they decided to debit our account again. How is that even possible if the cancellation was done, confirmed and debit order cancelled as the next month no debit was claimed but another month later the debit order has been reinstated? Please can you refund our money as a matter of urgency as we have been waiting for 3 weeks now. Case Number: CAS-171596-R8P4Q5
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
16 Sept 2020, 15:38Hello Sonandi,
My apologies for the inconvenience caused. I have escalated this query to the head of billing and we will be in touch shortly to assist.
Regards,
Sandra
My apologies for the inconvenience caused. I have escalated this query to the head of billing and we will be in touch shortly to assist.
Regards,
Sandra
Supersonic 's reply16 Sept 2020, 15:38
Official
Hello Sonandi,
My apologies for the inconvenience caused. I have escalated this query to the head of billing and we will be in touch shortly to assist.
Regards,
Sandra
My apologies for the inconvenience caused. I have escalated this query to the head of billing and we will be in touch shortly to assist.
Regards,
Sandra
SN
Sonandi N's updateReviewer Update
16 Sept 2020, 15:54Thank you Sandra for the response Will await a response from the head of billing
SN
Sonandi N's update16 Sept 2020, 15:54
Reviewer Update
Thank you Sandra for the response Will await a response from the head of billing
SN
Sonandi N's updateReviewer Update
17 Sept 2020, 09:28Honestly,
How can this even be possible that you guys are telling me my noticed period was in August when your email confirmation to us specifies our notice period was in July.
I want my refund please....
Sonandi Geldenhuys <***> | 7:48 AM (1 hour ago) | |
to Minnah.Modisane, Sandra.Braxton, *Manlief**
Good Morning
No this is incorrect Please see attached and below an email sent by you guys confirming that our notice period was July as we ended the contract before July and our line was disconnected end of July. This email cleary states as per YOUR terms and conditions our notice period was July month.
Please refund our money IMMEDIATELY. I will be taking this to every single platform possible if we do not get our money back.
Please also note how can you guys just reinstate a debit order without customers consent. We received no call about this debit order just an SMS how it this even legal. If you would have contacted us before regarding the debit order we would have notified you that July was our notice period and would have supp**** the proof to you and this whole mess could have been avoided.
From: "Minnah Bord [ MTN South Africa ]" <***>
Date: 16 September 2020 at 15:42:59 SAST
To: "***" <***>, "***" <***>
Cc: "Sandra Braxton [ MTN South Africa ]" <***>
Subject: FW: SUPERSONIC
From: Minnah Bord [ MTN South Africa ]
Sent: Wednesday, 16 September 2020 09:13
To: ***
Subject: SUPERSONIC Good day, Hope you doing well. I am sorry for the inconvenience about your account. The payment which was debited from your account was for the notice period which you have served for August. See the attached statement.
| Warm regards,
Minnah Modisane
Administrator: Finance
*** | mtn.co.za
|
| This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
How can this even be possible that you guys are telling me my noticed period was in August when your email confirmation to us specifies our notice period was in July.
I want my refund please....
Sonandi Geldenhuys <***> | 7:48 AM (1 hour ago) | |
to Minnah.Modisane, Sandra.Braxton, *Manlief**
Good Morning
No this is incorrect Please see attached and below an email sent by you guys confirming that our notice period was July as we ended the contract before July and our line was disconnected end of July. This email cleary states as per YOUR terms and conditions our notice period was July month.
Please refund our money IMMEDIATELY. I will be taking this to every single platform possible if we do not get our money back.
Please also note how can you guys just reinstate a debit order without customers consent. We received no call about this debit order just an SMS how it this even legal. If you would have contacted us before regarding the debit order we would have notified you that July was our notice period and would have supp**** the proof to you and this whole mess could have been avoided.
From: "Minnah Bord [ MTN South Africa ]" <***>
Date: 16 September 2020 at 15:42:59 SAST
To: "***" <***>, "***" <***>
Cc: "Sandra Braxton [ MTN South Africa ]" <***>
Subject: FW: SUPERSONIC
From: Minnah Bord [ MTN South Africa ]
Sent: Wednesday, 16 September 2020 09:13
To: ***
Subject: SUPERSONIC Good day, Hope you doing well. I am sorry for the inconvenience about your account. The payment which was debited from your account was for the notice period which you have served for August. See the attached statement.
| Warm regards,
Minnah Modisane
Administrator: Finance
*** | mtn.co.za
|
| This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
SN
Sonandi N's update17 Sept 2020, 09:28
Reviewer Update
Honestly,
How can this even be possible that you guys are telling me my noticed period was in August when your email confirmation to us specifies our notice period was in July.
I want my refund please....
Sonandi Geldenhuys <***> | 7:48 AM (1 hour ago) | |
to Minnah.Modisane, Sandra.Braxton, *Manlief**
Good Morning
No this is incorrect Please see attached and below an email sent by you guys confirming that our notice period was July as we ended the contract before July and our line was disconnected end of July. This email cleary states as per YOUR terms and conditions our notice period was July month.
Please refund our money IMMEDIATELY. I will be taking this to every single platform possible if we do not get our money back.
Please also note how can you guys just reinstate a debit order without customers consent. We received no call about this debit order just an SMS how it this even legal. If you would have contacted us before regarding the debit order we would have notified you that July was our notice period and would have supp**** the proof to you and this whole mess could have been avoided.
From: "Minnah Bord [ MTN South Africa ]" <***>
Date: 16 September 2020 at 15:42:59 SAST
To: "***" <***>, "***" <***>
Cc: "Sandra Braxton [ MTN South Africa ]" <***>
Subject: FW: SUPERSONIC
From: Minnah Bord [ MTN South Africa ]
Sent: Wednesday, 16 September 2020 09:13
To: ***
Subject: SUPERSONIC Good day, Hope you doing well. I am sorry for the inconvenience about your account. The payment which was debited from your account was for the notice period which you have served for August. See the attached statement.
| Warm regards,
Minnah Modisane
Administrator: Finance
*** | mtn.co.za
|
| This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
How can this even be possible that you guys are telling me my noticed period was in August when your email confirmation to us specifies our notice period was in July.
I want my refund please....
Sonandi Geldenhuys <***> | 7:48 AM (1 hour ago) | |
to Minnah.Modisane, Sandra.Braxton, *Manlief**
Good Morning
No this is incorrect Please see attached and below an email sent by you guys confirming that our notice period was July as we ended the contract before July and our line was disconnected end of July. This email cleary states as per YOUR terms and conditions our notice period was July month.
Please refund our money IMMEDIATELY. I will be taking this to every single platform possible if we do not get our money back.
Please also note how can you guys just reinstate a debit order without customers consent. We received no call about this debit order just an SMS how it this even legal. If you would have contacted us before regarding the debit order we would have notified you that July was our notice period and would have supp**** the proof to you and this whole mess could have been avoided.
From: "Minnah Bord [ MTN South Africa ]" <***>
Date: 16 September 2020 at 15:42:59 SAST
To: "***" <***>, "***" <***>
Cc: "Sandra Braxton [ MTN South Africa ]" <***>
Subject: FW: SUPERSONIC
From: Minnah Bord [ MTN South Africa ]
Sent: Wednesday, 16 September 2020 09:13
To: ***
Subject: SUPERSONIC Good day, Hope you doing well. I am sorry for the inconvenience about your account. The payment which was debited from your account was for the notice period which you have served for August. See the attached statement.
| Warm regards,
Minnah Modisane
Administrator: Finance
*** | mtn.co.za
|
| This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
Supersonic 's replyOfficial
17 Sept 2020, 14:52Hello Sonandi,
We are getting this sorted out for you. My apologies once again.
Regards,
Sandra
We are getting this sorted out for you. My apologies once again.
Regards,
Sandra
Supersonic 's reply17 Sept 2020, 14:52
Official
Hello Sonandi,
We are getting this sorted out for you. My apologies once again.
Regards,
Sandra
We are getting this sorted out for you. My apologies once again.
Regards,
Sandra