AK
Ame K
1 reviews | Active since May 2016
25 Aug 2022, 16:00
Refund for returned router
My router was returned to Supersonic after I cancelled my FLTE, but I got a debit order of R2500 for the router. I’ve been trying to get in touch with Supersonic through all channels for more than a month now to get a refund, but my case is always “pending”, being “escalated” or “processing”. It’s ridiculous. CAS-***-N0S7H9. Is there anyone at this company who can actually help me??
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
25 Aug 2022, 17:19Good Day Ame,
Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, kindly note that I will be looking into the matter and I will provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, kindly note that I will be looking into the matter and I will provide feedback.
Kind Regards,
LB
Best regards,
Supersonic 's reply25 Aug 2022, 17:19
Official
Good Day Ame,
Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, kindly note that I will be looking into the matter and I will provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, kindly note that I will be looking into the matter and I will provide feedback.
Kind Regards,
LB
Best regards,
Supersonic 's replyOfficial
25 Aug 2022, 17:22Good Day Ame,
Kindly note that the matter is in progress with our billing department. I have followed up with the billing department.
Kind Regards,
LB
Kindly note that the matter is in progress with our billing department. I have followed up with the billing department.
Kind Regards,
LB
Best regards,
Supersonic 's reply25 Aug 2022, 17:22
Official
Good Day Ame,
Kindly note that the matter is in progress with our billing department. I have followed up with the billing department.
Kind Regards,
LB
Kindly note that the matter is in progress with our billing department. I have followed up with the billing department.
Kind Regards,
LB
Best regards,
AK
Ame K's updateReviewer Update
29 Aug 2022, 19:30There is still no feedback from this and it has been in "PROGRESS" for more than a MONTH now?? How long is this still going to take?
AK
Ame K's update29 Aug 2022, 19:30
Reviewer Update
There is still no feedback from this and it has been in "PROGRESS" for more than a MONTH now?? How long is this still going to take?
AK
Ame K's updateReviewer Update
29 Aug 2022, 19:31Please STOP TELLING ME IT IS IN PROGRESS AND THEN NOTHING HAPPENS!!!
AK
Ame K's update29 Aug 2022, 19:31
Reviewer Update
Please STOP TELLING ME IT IS IN PROGRESS AND THEN NOTHING HAPPENS!!!
AK
Ame K's updateReviewer Update
31 Aug 2022, 17:41Any update on this?
AK
Ame K's update31 Aug 2022, 17:41
Reviewer Update
Any update on this?