Hellopeter
Share Your Experience
DM
Demenski M

1 reviews | Active since Aug 2018

16 Jan 2021, 20:39

Refund

You guys deducted 768 instead of 550 which is what I owe as per my statement. This was the 29th December. I've raised the issue and it's 16days later with no response. Why is it always such a struggle with you guys I mean really new year get your house in order.

0
Replies (5)
Supersonic
Supersonic 's reply18 Jan 2021, 10:28
Official
Hello Demenski,

Apologies for any frustration caused. Kindly note that we are looking into this for you and will be in touch as soon as possible to rectify the mistake. 

Regards,
Sandra 
DM
Demenski M's update21 Jan 2021, 11:28
Reviewer Update
Hello Demenski,

Apologies for any frustration caused. Kindly note that we are looking into this for you and will be in touch as soon as possible to rectify the mistake.

That is the reply I received "Apologies for any frustration caused" I have not received any feedback since this response! Why apologize if you're still gonna take days to revert back with feedback. I demand a refund by close of business.

Account holder Eulalia Mitchell
Cell ***
DM
Demenski M's update27 Jan 2021, 17:37
Reviewer Update
I know how to make use of the platform I was in contact with your consultant and they even confirmed that the amount debited is incorrect not just as per my top up but also due to the cut off date you guys worked. I explained everything in detail to the agents and here I find myself having to explain the same story again. I only requested for two top ups of 150 plus my installment it amounts to 550. Where does the rest of the amount come from. Can you please stop being so *********** and investigate the matter before providing me with such a pathetic explanation
DM
Demenski M's update28 Jan 2021, 16:46
Reviewer Update
No it does not I paid for those top ups via the net cash online platform using my bank card . Tops up was not for the end of the month was paid for
DM
Demenski M's update02 Feb 2021, 10:27
Reviewer Update
Hi Joshua,

you guys were supposed to deduct 549.99 from my account instead, R619.99 was deducted this is the same thing that happened last month I spoke to Zama was suppose to send me a no-reply in order for me to send my bank statements. No email received she could not provide me with an explanation. I am taking this matter to the ombudsman.


If you think of joining Supersonic or changing ISP....PLEASE DON"T!!!!!!!!