DM
Demenski M
1 reviews | Active since Aug 2018
17 Oct 2020, 18:23
Refund
Ive been trying to buy data with no luck using the supersonic website. Each and every time I do the transaction is declined. Called my bank and they advised that supersonic deducts the funds and placed it hold. I'm sending emails calling because I need them to provide me with a letter stating they won't bank the funds with no response. Last night I though maybe if I buy from another bank perhaps my top up will be successful. No luck, funds was taken but data was not loaded now I want a refund but not receiving any feedback. Call center agent unable to assist 6 different transactions.
Shame on you supersonic.
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
17 Oct 2020, 19:14Good evening,
We do apologise for the inconvenience caused and the experience with the call center. I have contacted our Billing department and asked them to resolve this issue for you.
Best regards
Sandra
We do apologise for the inconvenience caused and the experience with the call center. I have contacted our Billing department and asked them to resolve this issue for you.
Best regards
Sandra
Supersonic 's reply17 Oct 2020, 19:14
Official
Good evening,
We do apologise for the inconvenience caused and the experience with the call center. I have contacted our Billing department and asked them to resolve this issue for you.
Best regards
Sandra
We do apologise for the inconvenience caused and the experience with the call center. I have contacted our Billing department and asked them to resolve this issue for you.
Best regards
Sandra
DM
Demenski M's updateReviewer Update
17 Oct 2020, 19:56I scroll down and to my surprise this is not an isolated issue this happens very often.
1 star review out of 1330 what up with that?
1 star review out of 1330 what up with that?
DM
Demenski M's update17 Oct 2020, 19:56
Reviewer Update
I scroll down and to my surprise this is not an isolated issue this happens very often.
1 star review out of 1330 what up with that?
1 star review out of 1330 what up with that?
Supersonic 's replyOfficial
18 Oct 2020, 08:36Good morning Demenski M. We do apologize for the inconvenience caused. Please be assured that our agents from the Billing department are actively attending to your query. Thank you for reaching out to supersonic.
Best regards
Thando
Best regards
Thando
Supersonic 's reply18 Oct 2020, 08:36
Official
Good morning Demenski M. We do apologize for the inconvenience caused. Please be assured that our agents from the Billing department are actively attending to your query. Thank you for reaching out to supersonic.
Best regards
Thando
Best regards
Thando
DM
Demenski M's updateReviewer Update
19 Oct 2020, 08:42Hi Thando,
You assured me that your billing department is attending to the above matter but I haven't received any refund nor any communication from you guys. I've sent all my statements toul your accounts department on the 14-10-2020 and as of this morning still no feedback received. Anyone reading this review please stay away from these guys and take note of the bad reviews they have on Hello Peter.
You assured me that your billing department is attending to the above matter but I haven't received any refund nor any communication from you guys. I've sent all my statements toul your accounts department on the 14-10-2020 and as of this morning still no feedback received. Anyone reading this review please stay away from these guys and take note of the bad reviews they have on Hello Peter.
DM
Demenski M's update19 Oct 2020, 08:42
Reviewer Update
Hi Thando,
You assured me that your billing department is attending to the above matter but I haven't received any refund nor any communication from you guys. I've sent all my statements toul your accounts department on the 14-10-2020 and as of this morning still no feedback received. Anyone reading this review please stay away from these guys and take note of the bad reviews they have on Hello Peter.
You assured me that your billing department is attending to the above matter but I haven't received any refund nor any communication from you guys. I've sent all my statements toul your accounts department on the 14-10-2020 and as of this morning still no feedback received. Anyone reading this review please stay away from these guys and take note of the bad reviews they have on Hello Peter.
DM
Demenski M's updateReviewer Update
20 Oct 2020, 15:31No update as yet?
DM
Demenski M's update20 Oct 2020, 15:31
Reviewer Update
No update as yet?
Supersonic 's replyOfficial
22 Oct 2020, 19:00Hello Demenski,
Looking into this for you again, apologies for the delay.
Regards,
Sandra
Looking into this for you again, apologies for the delay.
Regards,
Sandra
Supersonic 's reply22 Oct 2020, 19:00
Official
Hello Demenski,
Looking into this for you again, apologies for the delay.
Regards,
Sandra
Looking into this for you again, apologies for the delay.
Regards,
Sandra
DM
Demenski M's updateReviewer Update
27 Oct 2020, 11:46was called by tinyiko on the 19th October 2020. She advised me that a refund will take another week. I opted for a data top-up because she advised that the top-up will be done immediately after I send my bank statement. Now few days later still no feedback from the accounts department nor Tinyiko. I am taking this matter further you guys s#ck.
DM
Demenski M's update27 Oct 2020, 11:46
Reviewer Update
was called by tinyiko on the 19th October 2020. She advised me that a refund will take another week. I opted for a data top-up because she advised that the top-up will be done immediately after I send my bank statement. Now few days later still no feedback from the accounts department nor Tinyiko. I am taking this matter further you guys s#ck.
Supersonic 's replyOfficial
27 Oct 2020, 12:39Hello Demenski,
I have reached out to Tinyiko to find out what the delay is. We will be in touch as soon as possible to resolve this for you. Please accept my sincere apologies for the inconvenience caused.
Regards,
Sandra
I have reached out to Tinyiko to find out what the delay is. We will be in touch as soon as possible to resolve this for you. Please accept my sincere apologies for the inconvenience caused.
Regards,
Sandra
Supersonic 's reply27 Oct 2020, 12:39
Official
Hello Demenski,
I have reached out to Tinyiko to find out what the delay is. We will be in touch as soon as possible to resolve this for you. Please accept my sincere apologies for the inconvenience caused.
Regards,
Sandra
I have reached out to Tinyiko to find out what the delay is. We will be in touch as soon as possible to resolve this for you. Please accept my sincere apologies for the inconvenience caused.
Regards,
Sandra