Refund

I took out a contract on the 1st of June 2023, it was later established and confirmed by supersonic technician that my arear is not FLTE comparable. The router and the sim were collected and I was promised a refund because everything happened during cooling off period. Every single time I call and do a follow up I am told I need to wait 21 days for a refund, from June to now I am not refunded. No one want to take accountability and refund just R399.00. Management will promise to call and provide feedback and no feedback will be provided until I pick up the phone and follow up. You request to speak to a supervisor because consultants are unable to assist I receive the same bad service. From consultants to senior management everyone there is just so ***********. I It is just so disappointing to see that such a big company cannot pay just R399 for 4 months. I will never do business with such a bad company who cannot refund clients what is due to them.