REFUND

On here they will tell you they are escalating but they won't come back with any feedback. The incompetency is on no level. Why lie instead of sending the request through to the right department. They told me my refund was processed on Friday. When I called today they kept me on hold for half an hour just to be told I must wait. For the past month and a half they all lie to me just to get off the call. The following day the agents will tell me they are waiting for billing. Almost 2 months now