JF
Jared F

1 reviews | Active since Feb 2010

01 Aug 2021, 09:44

Really Unhappy

Ah here I am again, still unhappy, I have service my months notice, I have done everything that supersonic has asked. All I need is my line released and account closed, but calling support you hold on for 20 to 40 mins as caller number 1, and then call me back is an even longer wait. As seems they all happy and helpful when you want to sign up, then they just keep taking your money and don't let you leave. While they are making money out of you, they will not assist you it seems. Thanks for not being helpful at all. Services and line release have not happened on time as per all promises on social and phone and email, so I will be seeking legal action now.

0
Replies (2)
Supersonic
Supersonic 's reply04 Aug 2021, 11:49
Official
Good day Jared F

Thank you for reaching out to Supersonic,I apologize for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.

Regards
SN

JF
Jared F's update04 Aug 2021, 12:17
Reviewer Update
ISPA resolved the issue for me. It is just sad that one has to go the Mediation route to get any form of Help or support from you.