Really really bad service

You know the rating on my broadband for you guy is not as bad according to to view, but the services one received from your customer care is ****...# if i can out it bluntly.

Your rating : Supersonic 6.94 but the service on your customer care is 0.00. my brother signed up with your guys and was told that the line will be up and working fine from the 5th of this month and even after he made payment on the 28 of September2020. Every call we are told that the issue is with VumatelRidge which on their side have already came to do the installation and the line just needs to be activated for it to work.

I firstly spoke to Sipho from Vumatel who told me that they are waiting for Supersonic to come to the party and Also spoke to Keith from Supersonic who told me that they will active and we are still waiting even now. Today i spoke to Greg who works in technical department and is one person who's not so clued up with anything technical but they are in a technical department, and again i was transferred to accounts and I spoke to Malandi also was not sure of processes but told me that the line will be active before close of business and the line is still not activated and the person that signed up for this line hasn't been contact even now.

No reference was given for all the calls made because they only know how to transfer calls to the next person without trying to resolve the matter at first hand.

Can you please tell us were we can put our cancellation and when can we be refunded our money?????