Really disgusted with service and delivery as a new client with Supersonic

Really disgusted with service and delivery as a new client with Supersonic, I am only with Supersonic now for about 3 days and the speed on their fiber is pathetic. I moved from Bitco to Supersonic because I read on My Broadband that Supersonic is the number 1 ISP and on my scale I would put them down next to Telkom when it comes to service delivery and what they offer. When you phone Supersonic you hold on the line for excessive times before you get someone to help you and when you send a whatsapp to there so called speedy response group it takes half a day before you get a response that doesn't really even help you at all because the person that answers your messages doesn't seem to know what to say and always just responds by saying " Your problem or request has been esculated, someone will get in touch with you" what a joke!!!. Your download and upload speeds suck really bad, the max download speed I get on the 10mb by 10mb is at most 786kb, an ADSL performs better than that!!!! When i initially placed my order a month and a half before my service with Bitco ended i still had to wait 2 days without internet before my service was activated. I requested 3 times in the month and a half for a Fiber router to be delivered to my house and still haven't received my router, I even told the service agent to get my configured router delivered to me a week before my Bitco service comes to an end, but never happened. I am currently still on my Bitco router which Bitco might come and collect soon then i am without internet again, till i get my Supersonic router.I must be honest Supersonic you guys are really, really bad for a new ISP that wants to put a foot print in the marked. I must also say that I feel bad for the friends that I referred to Supersonic, if I knew what i know now i would have never done that. So I give you guys today to respond to my problems here, if i had no response within today and improved service I am canceling my service with Supersonic and move back to my previous service provider Bitco, witch is way better than you guys when it comes to service delivery and support by far !!