REALLY BAD SERVICE!!!!!

WISH MY RATING COULD BE A ZERO I CONSTANTLY HAVE TO ASK FOR AN UPDATE FROM THERE SUPPORT TEAM FOR THE ISSUE THAT I HAVE BEEN HAVING FROM THE BEGINNING OF THIS MONTH I WAS TOLD THAT I NEED AN UPGRADED AND WHEN I QUESTIONED IT NO ONE BOTHER TO SAY ANYTHING!!!! THEY SAY THEY WILL GET BACK TO ME EVERYTHING I ASK FOR AN UPDATE BUT I NEVER GET A RESPONSE!!!! I DONT KNOW HOW ELSE TO GET THROUGH TO THEM BECAUSE EVERYTIME I CALL - I WAIT FOR AGES, I HAVE A BETTER CHANCE OF WINNING THE LOTTO! I AM PAYING R999 FOR THE UNCAPPED PACKAGE AND I USED TO GET SPEEDS OF UP TO 30-40mpbs WHERE I RESIDE AND NO THE MAX I GET IS 4mpbs I NEED ANSWERS TO MY QUERY - IF THE LINE IS OVER UTILIZED AND THE SAY I NEED AN UPGRADE, WHAT IS AN UPGRADE TO AN UNCAPPED PACKAGE??? IF THE LINE IS OVER UTILIZED - WILL IT FINE IN THE NEW MONTH WHERE I GET SPEEDS LIKE HOW I USED TOO?

I NEED SOME SORT OF PROPER FEEDBACK THAT I AM NOT GETTING AND IT SEEMS AS THOUGH MY CASE THAT I HAD OPENED IS STILL OPENED

I AM ON THE VERGE OF HAVING THIS LINE CANCELLED!