DB
Dylan B

1 reviews | Active since Jul 2022

22 Jun 2023, 17:42

Read The review and you will know

WOW where do I begin,

First of all the air fiber is worse than a 4g connection, it constantly drops the router does not get a ip from the dish and then they say there was no connection drop from our side??? I was forced to use my own router cause the ****py zyxel they give you is HORRIBLE so with my own router I got things working okay for about 2 days then the disconnections started happening, NOT MY ROUTER the dish I can see this by looking at the great logs my Archer c6 TP link router provides.

Then the staff / support team omg it's like they give a bunch of 2 years old's a phone and laptop and tell them go ahead start helping our paying customers, I work in IT myself I can with 100% confidence say these guys know what they are shown their 1st week on the job and thats where it ends, i tried explaining one of them that my router is not getting a ip from the dish and they kept on asking me how can I browse to the routers page then, I mean you can ask a 12 year old with a gaming pc that and he would know, its real sad seeing what a new company that seemed promising had gone to, they ignore your support calls my support tickets go unanswered for days and when I go check the ticket its marked as resolved, but there was never a response? How is this just being overseen by management, thats if there is management cause it sure has hell does not seem like it.

One thing I can say for certain is PLEASE PLEASE GUYS save your time/money and go with another provider you are wating your energy with these guys.

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Replies (1)
Supersonic
Supersonic 's reply22 Jun 2023, 17:53
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team