RE: Billing Issue cannot be resolved for more than a year

I have been a client for many years. Supersonic moved over to a new billing system and ever since the change my problems started.

If I log onto the website on my dashboard all payments show as paid. My last 2 payment is not reflecting and I have emailed proof of payment to the accounts email address as my account is blocked. But there is an outstanding amount showing that cannot be explained. I have logged 11 calls with Supsersonic and all calls were closed without any response.

Yesterday I phoned them and spoke to an agent explaining my story. The agent opened up my last call again and assigned it to a agent just for the call to be closed again after 5 min. It has been years now where I just cannot get the billing sorted out. I phoned again this morning to get an automated message saying my account is in arrears and I should make payment. I now cannot talk to an agent at all. No one is responding to my emails. It says I should use whatsapp channels. The whats message just states that the chat line is not monitored and close. No information on the website of whatsapp number to use. I live in Midstream and we are a big community. And all the residents are complaining on Facebook about supersonic, I really do not know what to do anymore, but if you consider using them, please understand that after sales service is non existend.