FM
Fezeka M
1 reviews | Active since Jul 2016
23 May 2021, 11:27
Rather find another ISP than Supersonic
Woke up to no internet connection once again. I have to call them so often about issues that I even know how to troubleshoot technical issues without their help.
Their turn around time for assistance is always more than the 24 hours they promise.
I have two devices connected to the router on a 10mb/s line but watching Netflix is always a nightmare because of the buffering.
I wish I had read the reviews before signing up. At this point, I'm willing to cancel and cut my losses. I've had enough.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
23 May 2021, 11:38Good morning Fezeka.
I apologise for the frustration caused. Kindly allow me a moment to investigate your line and assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me a moment to investigate your line and assist.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply23 May 2021, 11:38
Official
Good morning Fezeka.
I apologise for the frustration caused. Kindly allow me a moment to investigate your line and assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me a moment to investigate your line and assist.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's replyOfficial
23 May 2021, 13:19Hi Fezeka.
I tried getting through to you to provide you with feedback regarding your case but your phone went through to voicemail. Your case is currently in progress with the Support Engineering department and I have added a note on the account citing your frustrations. Once again, I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
I tried getting through to you to provide you with feedback regarding your case but your phone went through to voicemail. Your case is currently in progress with the Support Engineering department and I have added a note on the account citing your frustrations. Once again, I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply23 May 2021, 13:19
Official
Hi Fezeka.
I tried getting through to you to provide you with feedback regarding your case but your phone went through to voicemail. Your case is currently in progress with the Support Engineering department and I have added a note on the account citing your frustrations. Once again, I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
I tried getting through to you to provide you with feedback regarding your case but your phone went through to voicemail. Your case is currently in progress with the Support Engineering department and I have added a note on the account citing your frustrations. Once again, I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
Best regards,
FM
Fezeka M's updateReviewer Update
23 May 2021, 13:31Hi Nonhlanhla
Thank you. Please advise what the issue is?
Thank you. Please advise what the issue is?
FM
Fezeka M's update23 May 2021, 13:31
Reviewer Update
Hi Nonhlanhla
Thank you. Please advise what the issue is?
Thank you. Please advise what the issue is?
Supersonic 's replyOfficial
23 May 2021, 14:12Hi Fezeka.
There are no notes added to the case timeline as to what has been done. I will share as soon as there are notes made.
Kind regards, Nonhlanhla
There are no notes added to the case timeline as to what has been done. I will share as soon as there are notes made.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply23 May 2021, 14:12
Official
Hi Fezeka.
There are no notes added to the case timeline as to what has been done. I will share as soon as there are notes made.
Kind regards, Nonhlanhla
There are no notes added to the case timeline as to what has been done. I will share as soon as there are notes made.
Kind regards, Nonhlanhla
Best regards,