EF
Eugene F
1 reviews | Active since May 2016
13 May 2024, 18:51
Rather choose any other ISP.
Worst ISP I have ever dealt with.
When I signed up, it took a week just to get a username and password out of them. Anyway, that sorted. A week ago I started getting speeds around 175/200 on a 500/200 line, clearly my speed is being restricted to 200mb download speed.
I have been trying over a week now to get feedback via various channels. On the whatsapp support, the agents just stop responding without even giving me a reference number.
I cant even downgrade my line to a 200/200 (the speed I am getting), and have to continue to pay for higher speeds that SS is not providing.
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Replies (2)
Supersonic 's replyOfficial
15 May 2024, 11:52Good day, Eugene,Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our 2nd line technical support to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
We have requested our 2nd line technical support to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply15 May 2024, 11:52
Official
Good day, Eugene,Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our 2nd line technical support to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
We have requested our 2nd line technical support to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
EF
Eugene F's updateReviewer Update
20 May 2024, 14:24Pity we cannot 0 star. This is the 3 week now, and NO ONE gets back to me. I have three support calls open, of which it isnt even possible to track the status online.
I have the following issue with my service : VumaTel Monthly Uncapped 500/200 Mbps (Package ID : ***1) : I am not getting the speed I am paying for. I have logged numerous requests and just keep being told - we have raised it with second line tech - and yet I continue to pay for a 500mb line and get 200mb speeds.
Absolutely pathetic service from SuperSonic. Big regret changing ISP to you. And I will be charged R900 cancellation if cancelling before a year is up.
I will be posting about my experience on all my socials - people, keep past THIS ISP, try any other one for better service (actually, for service, period).
I have the following issue with my service : VumaTel Monthly Uncapped 500/200 Mbps (Package ID : ***1) : I am not getting the speed I am paying for. I have logged numerous requests and just keep being told - we have raised it with second line tech - and yet I continue to pay for a 500mb line and get 200mb speeds.
Absolutely pathetic service from SuperSonic. Big regret changing ISP to you. And I will be charged R900 cancellation if cancelling before a year is up.
I will be posting about my experience on all my socials - people, keep past THIS ISP, try any other one for better service (actually, for service, period).
EF
Eugene F's update20 May 2024, 14:24
Reviewer Update
Pity we cannot 0 star. This is the 3 week now, and NO ONE gets back to me. I have three support calls open, of which it isnt even possible to track the status online.
I have the following issue with my service : VumaTel Monthly Uncapped 500/200 Mbps (Package ID : ***1) : I am not getting the speed I am paying for. I have logged numerous requests and just keep being told - we have raised it with second line tech - and yet I continue to pay for a 500mb line and get 200mb speeds.
Absolutely pathetic service from SuperSonic. Big regret changing ISP to you. And I will be charged R900 cancellation if cancelling before a year is up.
I will be posting about my experience on all my socials - people, keep past THIS ISP, try any other one for better service (actually, for service, period).
I have the following issue with my service : VumaTel Monthly Uncapped 500/200 Mbps (Package ID : ***1) : I am not getting the speed I am paying for. I have logged numerous requests and just keep being told - we have raised it with second line tech - and yet I continue to pay for a 500mb line and get 200mb speeds.
Absolutely pathetic service from SuperSonic. Big regret changing ISP to you. And I will be charged R900 cancellation if cancelling before a year is up.
I will be posting about my experience on all my socials - people, keep past THIS ISP, try any other one for better service (actually, for service, period).