MR
Michael R
1 reviews | Active since Jul 2015
15 Aug 2022, 12:02
Quick to take your money, but two months and counting for the refund
Supersonic incorrectly charged me a "Clawback fee" on 13/05/2022. After many phone calls, they agreed that they owed me a refund, and told me that I would receive it by 26/7/2022. When I didn't receive it, I phoned again to follow up. On 3/8/2022 and 15/8/2022 I was promised emails by the end of the day, but received none. I emailed *** on 3/8/2022 (as per their invoice) and received no response. Today I have spent an hour on the phone, and still have no answer as to when my money will be refunded.
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Replies (3)
Supersonic 's replyOfficial
15 Aug 2022, 12:28Thank you for contacting Supersonic , we apologize for the ordeal you have had. We will make sure to follow up. Kind regards Supersonic
Supersonic 's reply15 Aug 2022, 12:28
Official
Thank you for contacting Supersonic , we apologize for the ordeal you have had. We will make sure to follow up. Kind regards Supersonic
MR
Michael R's updateReviewer Update
15 Aug 2022, 19:06Thanks for your reply. I will update this review with a comment when I actually see the refund in my account.
MR
Michael R's update15 Aug 2022, 19:06
Reviewer Update
Thanks for your reply. I will update this review with a comment when I actually see the refund in my account.
MR
Michael R's updateReviewer Update
29 Aug 2022, 18:54I am following up on this report with an update.
My Supersonic invoice was debited for R2499.00 on 13/05/2022. I see that they have refunded me R1500.01. This was paid into my account last week, but I couldn't see the breakdown of how they arrived at that amount until I received my August invoice. That means that they effectively held my money for 3 months. They have only made progress on refunding it when I first contacted them and followed up.
Now that I have the invoice, I can see that they withheld R250 for "Invoice_Router Collection". I think this fee is not justified given that:
1. They only let the router on my premise when their technician could not get my internet working when they were here to install it, and
2. They never informed me that I would be charge a collection fee if they left the router.
Supersonic, please advise why you withheld the R250 without explanation or notification.
My Supersonic invoice was debited for R2499.00 on 13/05/2022. I see that they have refunded me R1500.01. This was paid into my account last week, but I couldn't see the breakdown of how they arrived at that amount until I received my August invoice. That means that they effectively held my money for 3 months. They have only made progress on refunding it when I first contacted them and followed up.
Now that I have the invoice, I can see that they withheld R250 for "Invoice_Router Collection". I think this fee is not justified given that:
1. They only let the router on my premise when their technician could not get my internet working when they were here to install it, and
2. They never informed me that I would be charge a collection fee if they left the router.
Supersonic, please advise why you withheld the R250 without explanation or notification.
MR
Michael R's update29 Aug 2022, 18:54
Reviewer Update
I am following up on this report with an update.
My Supersonic invoice was debited for R2499.00 on 13/05/2022. I see that they have refunded me R1500.01. This was paid into my account last week, but I couldn't see the breakdown of how they arrived at that amount until I received my August invoice. That means that they effectively held my money for 3 months. They have only made progress on refunding it when I first contacted them and followed up.
Now that I have the invoice, I can see that they withheld R250 for "Invoice_Router Collection". I think this fee is not justified given that:
1. They only let the router on my premise when their technician could not get my internet working when they were here to install it, and
2. They never informed me that I would be charge a collection fee if they left the router.
Supersonic, please advise why you withheld the R250 without explanation or notification.
My Supersonic invoice was debited for R2499.00 on 13/05/2022. I see that they have refunded me R1500.01. This was paid into my account last week, but I couldn't see the breakdown of how they arrived at that amount until I received my August invoice. That means that they effectively held my money for 3 months. They have only made progress on refunding it when I first contacted them and followed up.
Now that I have the invoice, I can see that they withheld R250 for "Invoice_Router Collection". I think this fee is not justified given that:
1. They only let the router on my premise when their technician could not get my internet working when they were here to install it, and
2. They never informed me that I would be charge a collection fee if they left the router.
Supersonic, please advise why you withheld the R250 without explanation or notification.