Quick Sale, **** customer service

I enquired with the Mtn store about uncapped wifi they suggested "supersonic", i then did the very quick enquiry form and an agent called me back a few days later, i explained i needed netflix to work the agent assured me it would work with the package he suggested. I explained that there is fibre in my area already however i did not have a router for this to work and need a package inclusive of a router, i have been whatsapping and calling for someone to assist me to enlighten me on when i will receive what i requested however nothing no answer, a technician was out at my house to connect the fibre apparently works as a subcontractor but also does not know when the router will arrive or if the router is included. I want to be contacted as a matter of urgency before end of business or else i would like to cancel my whole contract.