VP
Vijan P

1 reviews | Active since May 2021

27 May 2021, 15:54

Questionable service

I have had no issue with Supersonic until now and even promoted your services to friends and family. I had advised Supersonic that I was moving to a new premise and was told to cancel my contract and take a new one, which I did. I went one further and upgrade with you, too my sorrow! After cancelling the contact I received a Claw back invoice on the 15/03/2021 of 2276.94. No breakdown of fees just the invoice to pay, I have requested a breakdown on numerous occasions to no avail. My contract is month to month however I am now told I have a 24 month contract. I will give you the benefit of the doubt, even with a 24 month contract my service should have been transferred to the new premises, I should not have been told to cancel and take out a new contract. And now threats, “my service will be terminated in 3days”, that is unacceptable!! Expecting me to just pay because you say so is madness, what am paying for when I was instructed to cancel and take out a new contract. Representatives of Supersonic are now holding me to ransom for a service I actually have and do pay for because I need the service to work from home to earn an income for my family, that not good business practice. I find your actions deplorable and *********, how have I been treated fairly

0
Replies (2)
Supersonic
Supersonic 's reply27 May 2021, 16:54
Official
Good day Vijan P. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will investigate this further and have it resolved for you. JC
VP
Vijan P's update10 Jun 2021, 09:21
Reviewer Update
I'm so tried of supersonic, my account has been suspended due non payment, I have contact supersonic so many time to resolve this problem. Last week I was advise that this problem was resolved, but today my WiFi has been suspended. I'm so tired and frustrated of supersonic's lies and bad service and will never advise any one to use them . I have contacted the call center again and been on hold for more than 20min.