****py Supersonic

I signed up for Supersonic home internet service in May 2020. First red flag: the company advising that the functionality to run debit orders in not active so I needed to EFT. I paid promptly and ensured that my email address was corrected after I became aware that the email address that the invoice was sent to was invalid. Second red flag: the self service functionality and the WhatsApp bot service was not a great experience. I had to call in to recharge with a prepaid value when the service provider had advised that the self service works. Third red flag: I credited my account with an additional payment. This was not intentional - the funds were meant for a prepaid purchase which did not go though and left me with the trouble of calling in for the funds to be allocated. My account was rectified and correctly in credit but that joy was short-lived. Fourth red flag: finally Supersonic set up the debit order. I received a notification that thy would process the debit order. To my horror, they were going to process R502 instead of the R399 that I signed up for. I called them and the following transpired: I was told the debit would not go through. I was told I do not have funds in credit as previously advised. I was told a team leader would call me. none of these things were fulfilled. I sent Supersonic a DM on Twitter and was given a case number. I'm still waiting for feedback on a complaint I logged on last week.