****py service from Supersonic

I have been, since Friday, without internet. I have attempted Supersonic customer service through their WhatsApp line and the only response I got on Friday and Saturday is that a customer agent will be with me shortly. I called ***and held on for 30 minutes plus on Friday. Tried the number again today and held on for 19 minutes and gave up. All of today’s WhatsApp messages were not responded to. What am I paying for if I don’t have a service for 3 full days?! It’s always a struggle to reach the customer service and it is Dan frustrating! New service provider needed!!!