****py service from MTN Supersonic

Item: Supersonic
Rating: 1
Author: Lesego C

I have given the review a 1 star because there is no way of giving it a lower rating

I was signed up to an LTE product from MTN Supersonic and due to an inconsistent network availability, I called their call centre to cancel the service, but to my dismay, I was told the only way to cancel is to send an email to *** . I did exactly that on 24-April-2021, but to date, this company is still trying to debit my account for the service, which I no longer use. When they saw that I keep cancelling the debit order, their accounts department sent me a mail requesting payment in July. I sent them the same mail I had sent in April and again there was no response or acknowledgement of the mail

This is ridiculous really. Their call centre people are completely *********** and my mails to cancel the service keep being ignored.

If you want to avoid a headache, do yourself a favour and avoid this Supersonic ****

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

04 Aug 2021, 12:33

Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Supersonic 's reply04 Aug 2021, 12:33

Official

Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Lesego C's updateReviewer Update

30 Sept 2021, 10:30

Such nonsensical responses from Supersonic. Your response are for the purpose of not looking bad to the public, but nothing is done to remedy issues. Supersonic is still to this day sending me invoices on a monthly basis for a service I cancelled. No one has attempted to contact me; when I call I still get no assistance from the *********** Supersonic staff.

Respond with a number I can call to discuss this with someone who can resolve it

Lesego C's update30 Sept 2021, 10:30

Reviewer Update