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Elizabeth S
1 reviews | Active since Aug 2018
28 Jul 2022, 13:11
Putrid Service
Submitted a cancellation a month before my 12 month period and decided to withdraw the cancellation but was still charged clawback fees after it was confirmed that my cancellation was withdrawn, I'm being informed that a note was made for cancellation to take effect end of August upon which I won't be charged another claw back fee but I will be charged the normal monthly fee of R845 even though the contract will come to an end on the 31/08, debit order normally runs on the 25th monthly,please explain why must a pay the full subs if I'll only have connectivity for 6 days thereafter,Case ref no was given, Can a manager/supervisor please contact me in this regard😡
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Replies (3)
Supersonic 's replyOfficial
28 Jul 2022, 13:18Good day Elizabeth and thank you for reaching out to Supersonic. We do apologize for any inconvenience that may have been caused. Have you communicated your query with one of our agents today? If not, kindly send us a direct message with your query along with your personal information so we can access the account and request assistance on this. Regards, The Supersonic Team
Supersonic 's reply28 Jul 2022, 13:18
Official
Good day Elizabeth and thank you for reaching out to Supersonic. We do apologize for any inconvenience that may have been caused. Have you communicated your query with one of our agents today? If not, kindly send us a direct message with your query along with your personal information so we can access the account and request assistance on this. Regards, The Supersonic Team
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Elizabeth S's updateReviewer Update
28 Jul 2022, 14:40Good Day, Kindly provide email address for information to be submitted
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Elizabeth S's update28 Jul 2022, 14:40
Reviewer Update
Good Day, Kindly provide email address for information to be submitted
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Elizabeth S's updateReviewer Update
29 Jul 2022, 17:27Received a call re the above but unfortunately couldn't conclude the conversation because the line was very bad, please reimburse the clawback charge to my bank account which the debit order runs from as I don't want an added headache to this matter,Thank you
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Elizabeth S's update29 Jul 2022, 17:27
Reviewer Update
Received a call re the above but unfortunately couldn't conclude the conversation because the line was very bad, please reimburse the clawback charge to my bank account which the debit order runs from as I don't want an added headache to this matter,Thank you