PULLING OUT MY HAIR WAITING FOR ACTIVATION

This is the 3rd week that im waiting to be activated and my 2nd review here!The initial review got me a response however I have not had any feedback nor is my line activated.

Calling to the contact center proves to be a waste of time and energy as the contact center agents don't know whats going on. Requesting to speak to a manager or team leader proves to be useless aswell as they never called me back for the past 3 weeks.

Requesting my "project co-ordinator" to call me back or atleast give me a simple update is impossible as they simply refuse to help by contacting me, following up with my issue or even giving me a simple time frame of what to expect.

I am on the verge of canceling as I don't have any feedback or even a simple time frame as to when my line if going to be activated. Vumatel installed the ont. Supersonic was quick to send out the router. But its just sitting there as my ont config needs to be automatically configured by vumatel which is what im advised by supersonic.

Why is it so hard for me to be given any assistance and to have a customer follow up on providing a service myself every single day?

This is ridiculous and I need answers. Im not going around in circles anymore,I want for a project co ordinator to send out an ONT technician. Yes I've done my research. I know what needs to get done. Don't waste my time raising any tickets or escalating. Im not going to call in to anyone. Just send the ONT technician to manually configure it and be done with it.