PSA: Open a ticket with the ISPA if you need help getting something sorted.

I was a customer for 2 years. When the line worked, it was great. Speeds were relatively stable with okay up times. Fairly priced speed options and a free low end router.

My issue always came in when things weren't perfect. Their call center is mostly useless and a complete waste of airtime. You'll sit for hours on hold only to be put through to someone who is never really helpful.

They are only ever an option in monopoly states where there are no other fiber providers. If you're with them you likely have no other option. This is a huge red flag as this business only works in places without competition and the malicious negligence of customer care goes without consequence.

They are a member of the ISPA, and if you are having serious issues with them as a provider without any response from them I highly recommend opening a case with the ISPA. They were super helpful and really on the ball.