RVdZ
Ryno Van der Zandt
1 reviews | Active since Dec 2016
02 Dec 2020, 09:30
Promises promises from supersonic.
Supersonic keeps telling me that they will sort out my problem, calling them being caller nr 1 then staying on the line for 5 min due to high call volume, internet speed of 0.27Mbps. Taken screenshots of speed from link given. I left Rain uncapped for supersonic 150Gig and I'm disappointed. Atleast Rain gave me 1Mbps.not superfast internet at all, and then I'm told it is the area where I stay. Bull ****, my neighbors get 7+Mbps.dissapointing service to say the least.
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Replies (2)
Supersonic 's replyOfficial
04 Dec 2020, 14:10Hello Ryno,
Apologies for any frustration caused. I have escalated your complaint to the technical support team and we will be in touch as soon as possible.
Regards,
Sandra
Apologies for any frustration caused. I have escalated your complaint to the technical support team and we will be in touch as soon as possible.
Regards,
Sandra
Supersonic 's reply04 Dec 2020, 14:10
Official
Hello Ryno,
Apologies for any frustration caused. I have escalated your complaint to the technical support team and we will be in touch as soon as possible.
Regards,
Sandra
Apologies for any frustration caused. I have escalated your complaint to the technical support team and we will be in touch as soon as possible.
Regards,
Sandra
RVdZ
Ryno Van der Zandt's updateReviewer Update
05 Dec 2020, 18:53Thank you Sandra, but it seems like your technical team's support commitment is not all that good. I just cant understand why I'm paying so much for wifi but I do not get what is advertised. It seems like supersonic is throttling my internet, which is not fair at all, I pay alot of money for internet that cant even open apps on my phone.
RVdZ
Ryno Van der Zandt's update05 Dec 2020, 18:53
Reviewer Update
Thank you Sandra, but it seems like your technical team's support commitment is not all that good. I just cant understand why I'm paying so much for wifi but I do not get what is advertised. It seems like supersonic is throttling my internet, which is not fair at all, I pay alot of money for internet that cant even open apps on my phone.