Pria Doorasamy: Your Team’s Service Is Horrible & Useless

I first requested SuperSonic to deliver their router to me in May 2020. Since then multiple caseA keep getting closed without delivery of a router.

Since 2015 I‘be been using my own entry level TP-LINK router, I then decided to stop following up with useless Supersonic and rather rather buy my own higher-grade router (TP-LINK ARCHER AC600). My new router cannot connect to the internet unlike my old router (also a TP-LINK)

Below has been the most pathetic service from SuperSonic.

19 August Agent: Thembeka Mbhele Senior Manager: Bheki Nhlapo Issue: I asked for a technician to come through to my house so that my router can connect to the fibre. The case was closed without a technician coming out.

23 August 2020 Agent: Bonisiwe Ndlovu CAS-153799-n3b4s6 Issue: I once more requested for technician to be sent to my house to connect my new router. The case was closed without a technician being sent out

23 August Agent: Phumeza Kelengese Line Manager: Kuben Chetty CAS-154042-b5x6c5 Kuben said he could see that I’ve been logging calls since 19 July and nothing was done about it. Kuben would now get to the bottom of this issue and revert to me. In the meantime, he has created a case for a technician to come out. I agreed to pay the callout fee of R550

26 August Agent:Kade Shozi I was following up and the agent wanted me re-explain the problem. I would have nothing to do with recreating the problem given that I have a case number open. lord and said that I have no case open, when I called him out on the fact that there was a case number CAS-154042-b5x6c5, he then said he was still going through all the case numbers. I asked him why does he say there is not case number open under my profile when indeed there is one. He hung up on me!!

26 August I called again immediately after Mr Kade Shozi hung upon men and requested to speak to the Line Manager, Kuben Chetty. Line Manager: Kuben Chetty (again) Kuben Chetty asked me to repeat my problem; this is after he had promised three days ago to get to the bottom of my problem. Kuben advised that only now a work order (WO102983) would be created and that someone from Supersonic would call me back during the day with details of when the technician would come out. The call did not happen.

27 August 2020 Agent: Princess Phungula Line Manager: Roscho and Kuben Chetty Senior Manager: Ibtishaam Abrahams A Work-order WO102983 was created on 24 August for a router installation as opposed to a request for a technician to come through. Mr Abrahams is now how we on leave and nothing has been done about my work-order.

Princess got another line manager Roscho on the line. Roscho insisted that in order for a work-order to be created, a new case has to be registered. That’s utter nonsense. I’ve been dealing with a simple case to get a technician out and every time I follow up, I need to register a new case????? Kuben got onto the line and promised to sort this out and would give me a call. I’ve heard this story before.

C’mon SuperSonic!!!! Is this how you treat a client of five years? What is so difficult about getting a technician to come through to my house especially SINCE I AM WILLING TO PAY for the callout fee????

Pria Doorasamy, this is totally unacceptable. Please resolve this today or I am leaving SuperSonic.