press F

TLDR - Avoid. They deflect, play a good blame game, don't really provide valuable fixable solutions, nor do they care to take ownership if the issue might be on their network (ie possibility of over congestion much, or poor routing??) If you stuck you stuck, sorry.

18 days with SS, of which first 7, they "struggled to populate my profile on their system" once up, speeds where ok for first day or two, then speeds just dropped, I ran MANY MANY traceroutes and ping test to local and international servers, results showing 350ms to local and over 1000 to international with my speeds brought down to dialup. Struggled to stream on DSTV at the best of times on lowest quality. Formula one last night was super fun....

As for CS, or lack there of. They take FOREVER to reply on whatsapp or twitter and when they do, it's vague, when you lucky and get a call, you get given the standard run around. Eventually, Openserve was apparently informed my line was bad(press x for doubt) then they(SS) blamed my hardware. It took me contacting Openserve directly and replacing all my hardware on my network and Openserve and I running independent test, to prove, neither Openserve or myself where at fault.... Guess what, I still got stone walled and told SS does not take responsibility to my 40meb fibre line dropping to a 0.5MBs line on international traffic, and that something about Google DNS resolver issues is involved. At the end I have had enough, No more explaining, no more tests, no more begging. I am anger and over it. I asked to just cancel, I am waiting on a reply. I have a log that shows my uptime, and it does not look good of the 11 days..... ISP of the year... Big Omph. Don't have suggestions on who to move to, most ISPs play the same game.