Praying for Help/Assistance in an Environment where there is NONE

I dunno what to do anymore. And it's so sad that CUSTOMER SERVICE AINT BIG WITH YOU GUYS. Back and forth for going on 4 months now and every month a different Call Centre agent is telling me something different. When I call there's never an accounts person or supervisor on hand to deal with my query. Can someone tell me what to do, where to go or how to sort out my issue from January.