Possibly The Single Worst Internet Provider In ZA.

Disgusting from start to finish. We paid for installation and first month of use. We did not receive our 'free router' nor were we able to use the service for two weeks after the lines were installed. We traveled to their 'physical location' (run out of a closed community that requires I.D. and a code to enter - needless to say we didn't manage to get in) to try and collect the router ourselves. We have a two year contract, and are almost done with it. During those two years we experienced inconsistent down and up speeds, full days of no internet and no communication from their 'customer service'. Their WhatsApp team does not respond, their calls hang for hours at a time and once you do get through to them? They can't even fix your problem. What sparked me writing this review was just the most disgusting part of it all. We have the 100 up and down package, costing R1, 199.00. One month was missed due to my partner being low on funds. Realistically, R 1, 199.00 x 2 for the next month's payment should be R 2, 398.00. R 3, 500.00 was deducted from our account this morning. We wait for an hour on their call line only to be greeted with "We can't find you on our database or payment list" after giving them our I.D., phone number and account number. We've been paying them for two years now. How can we not be on the database? Where is our money going, if not to the Supersonic bank account? They automatically bill us, how is it not going to them? And if it is, how are we not on their list? We're reversing the payment and canceling our contract with them. Absolutely the worst internet provider we've ever used. Save yourself the sweat, tears and pain. Find any other provider, you'll be happier guaranteed.