Poorest Customer Service!!!

Just laid a complain, that I was having no internet,for 3days I was told to email MTN,I refused to to do their job,cos I'm their client not MTN,then within few minutes The response was the Towers were off, What's got to do with me,if MTN Towers are off, Ain't they supposed to communicate with MTN to check the Problem,other than giving the stupid Response!!!