Poor WIFI, poor customer service
Not only does your WIFI connection suck, but so does your customer service. I am paying for 50mpbs up and down and I am lucky if i get 15mpbs. You hold on forever for the call center and it at least a day to get a response from whatsapp or twitter and then the response is to reboot the router. I reboot the ****** router 4 to 5 times a day :(
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Replies (3)
Supersonic 's replyOfficial
26 May 2020, 15:54Hi Kim,
Apologies for the frustration and inconvenience that you have suffered. Kindly note that we are looking into your issue. A support agent will be in touch to assist ASAP.
Regards,
Sandra
Apologies for the frustration and inconvenience that you have suffered. Kindly note that we are looking into your issue. A support agent will be in touch to assist ASAP.
Regards,
Sandra
Supersonic 's reply26 May 2020, 15:54
Official
Hi Kim,
Apologies for the frustration and inconvenience that you have suffered. Kindly note that we are looking into your issue. A support agent will be in touch to assist ASAP.
Regards,
Sandra
Apologies for the frustration and inconvenience that you have suffered. Kindly note that we are looking into your issue. A support agent will be in touch to assist ASAP.
Regards,
Sandra
's updateReviewer Update
28 May 2020, 10:21They got me to 40 up and 40 down for 1 day. This morning I am getting under 10 up and down. This is the response I got from the technician Good morning thank you for contacting Supersonic , It's impossible to get accurate results over WiFi as there are many factors that affect the WiFi signal in the house and the speed is also shared among the devices. Testing over the LAN network using your Ethernet cable makes it easy for us to investigate any issues with your connection. Are you able to do a speed test over LAN connection, so we can see if your link is feeding in the correct speed. When I am the only one in the house that is connected to the wifi it cannot drop by 30mbps :(. The whole of benoni is complaining about Supersonic connectivity. This needs to be sorted out
's update28 May 2020, 10:21
Reviewer Update
They got me to 40 up and 40 down for 1 day. This morning I am getting under 10 up and down. This is the response I got from the technician Good morning thank you for contacting Supersonic , It's impossible to get accurate results over WiFi as there are many factors that affect the WiFi signal in the house and the speed is also shared among the devices. Testing over the LAN network using your Ethernet cable makes it easy for us to investigate any issues with your connection. Are you able to do a speed test over LAN connection, so we can see if your link is feeding in the correct speed. When I am the only one in the house that is connected to the wifi it cannot drop by 30mbps :(. The whole of benoni is complaining about Supersonic connectivity. This needs to be sorted out
Supersonic 's replyOfficial
28 May 2020, 17:28Hi Kim,
We are investigating further and will come back to you.
Regards,
Sandra
We are investigating further and will come back to you.
Regards,
Sandra
Supersonic 's reply28 May 2020, 17:28
Official
Hi Kim,
We are investigating further and will come back to you.
Regards,
Sandra
We are investigating further and will come back to you.
Regards,
Sandra