Poor technical support

Ticket: SST280301

I have not had wifi network since Thursday and I am not getting any help from Supersonic. I am utterly frustrated with the lack of customer support. Ever since I have been with Supersonic it has been an utter nightmare. I cannot wait for hours on the call centre. And the whatsapp line is useless. I have tried 3 times in the whatsapp line and the ticket keeps getting closed because I am told that they are still busy with the query and then they close it saying that I haven't responded in a while. Am I supposed to sit on the whatsapp chat constantly to keep the ticket open? Furthermore, the "help" on the whatsapp line is simply ridiculous. The responses from whoever picks up the ticket, take really long between each message. This is simply unacceptable. I am paying for this service and still do not have any idea why I don't have an internet connection. If this is not resolved by Monday, I will cancel the account. I have had way too much frustration from this useless service.