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Giuliana C
1 reviews | Active since Jan 2020
29 Jun 2021, 13:11
Poor technical service
The Supersonic technician came to reinstall the internet on my new address, but he couldn't because Vumatel fibre was not working. Now, the customer service doesn't know what's happening and how to solve that. I wonder why I pay Vumatel fees monthly through Supersonic account? Just to get very poor technical service provide and been disconnect for more than 10 days in times we all have to work from home.
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Replies (2)
Supersonic 's replyOfficial
29 Jun 2021, 15:04Good day Guiliana Costa. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. We will follow up on your behalf so that this issue can be resolved for you.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply29 Jun 2021, 15:04
Official
Good day Guiliana Costa. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. We will follow up on your behalf so that this issue can be resolved for you.
Kind regards.
Thando.
Kind regards.
Thando.
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Giuliana C's updateReviewer Update
29 Jun 2021, 17:37Thank your for the reply. The Vumatel technicians finally came this afternoon and my internet is on now.
GC
Giuliana C's update29 Jun 2021, 17:37
Reviewer Update
Thank your for the reply. The Vumatel technicians finally came this afternoon and my internet is on now.