Poor tech support

Supersonic has by far the poorest aftersales service assist of any provider in the market Have had issues with connectivity (zero connection) since Friday 10/02/2023. Have logged several complaints but absolutely ****py service received from tech support. They don't know how to resolve any issues and use a generic statement saying that service is down in KZN and engineers are resolving the issues. How long does it take to establish a fault? This is 7 days now without connection and I am really frustrated with the quality of your service. I regret moving over from MWEB which is far superior than this service provider in terms of tech support and assistance to clients.