Poor systems, unavailable service centre.

I have been with supersonic for a couple years now (fixed LTE package). Their service, when connected correctly, is fast and their price is OK.

That being said... I experience service drops multiple times a month, sometimes due to the MTN tower not having battery backup, and more often, due to supersonics usage system randomly not recognising my rol***** data, or failing to register a topup. I have to call their call center, and insist they refresh our package on their server.

Tonight, the topup issue has appeared, and I am unable to reach anyone at the call center (which should be open until 22:00) despite the automated system telling me I was in position 1 in the queue and telling me thrice that I am being connected to an available service agent. I waited 25mins after being in position 1 to no avail.

I hate to say it, but telkom offer a superior service (I got a backup sim from them due to the issues) and it is not tethered to a single tower like supersonics is. I will be moving over next month.