LJvR
Louw Jansen van Rensburg

1 reviews | Active since Apr 2011

19 Jul 2021, 17:52

Poor support when the product fails.

I gave up with Supersonic. I WhatsApped. Called the Call Center. Then tried FB Messenger. All because I could not do my work from home anymore. I get 0.8 Mbps download and 0.08 Mbps upload :-). I shared screenshots via email, Messenger and if I could I would use other channels as well. Imagine if Supersonic was a good ISP. Then I did not have to go and cancel, apply with another ISP, etc... Aaai Supersonic. So sad that you confirmed what is already written in all the reviews. I hope your management can turn your boat around and save it. We do not need this service levels in SA people. You are not part of builders of our economy with your current service.

0
Replies (1)
Supersonic
Supersonic 's reply20 Jul 2021, 07:21
Official
 Good morning Louw J. Thank you for reaching out to super sonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department for further investigation. 

Kind regards.
Thando.