MM
Martha M

1 reviews | Active since Dec 2023

28 Dec 2023, 18:17

Poor services and communications

For the past 3 month, we have been only allowed network acwss only for 1 week. Each time on the first 2 weeks and last wee of the month we do not have any network. When I contact them no one picks it the call ,go to whatsapp no response after their greeting, you will b3 left hanging chatting alone, only to get the apologies after 5 hours with no solution. As I speak the first month of December we spent the whole week trying to get assistance with the network issue only got assistance on the second week. Again our network went offline on the 17th till today no feedback, no Assistance on whatsapp or phone call. Shame am enough with supersonic for paying services that we ain't using at all, I would never ever in my wildest dream recommend supersonic to anyone even to my worst enemy NEVER!!!

0
Replies (2)
Supersonic
Supersonic 's reply28 Dec 2023, 18:41
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team

Best regards,

MM
Martha M's update28 Dec 2023, 19:10
Reviewer Update
Yooo you sounding so robotic. We have been told about the escalation from October till today, still no feedback or solutions. And if you are escalating how are you going to get back to me and what's the TAT?