MS
Mpho S
1 reviews | Active since Mar 2015
27 Oct 2023, 09:38
Poor service received
My fibre has not been working since Wednesday and I have been enquiring from supersonic everyday with them. Response I get is someone from vumatell will call me and I have not received a call from them. I am frustrated because I work from home and I need to connected to the internet in order to do my work.
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Supersonic 's replyOfficial
27 Oct 2023, 09:49Dear Customer,
We sincerely apologize for the inconvenience you are facing due to the ongoing fiber outage in your area. We understand the frustration this situation has caused, especially given your reliance on the internet for work.
Upon checking our records, we can confirm that you have been advised about the outage in your area, and the reference number for this issue is NWI-19471. We want to assure you that Vumatel, our infrastructure partner, is actively working to resolve this problem as quickly as possible.
We understand the urgency of your situation, especially considering your work-from-home needs. Rest assured, we are doing everything in our power to expedite the resolution process. If you have any further concerns or require additional assistance, please don't hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
The Supersonic Team
Supersonic 's reply27 Oct 2023, 09:49
Official
Dear Customer,
We sincerely apologize for the inconvenience you are facing due to the ongoing fiber outage in your area. We understand the frustration this situation has caused, especially given your reliance on the internet for work.
Upon checking our records, we can confirm that you have been advised about the outage in your area, and the reference number for this issue is NWI-19471. We want to assure you that Vumatel, our infrastructure partner, is actively working to resolve this problem as quickly as possible.
We understand the urgency of your situation, especially considering your work-from-home needs. Rest assured, we are doing everything in our power to expedite the resolution process. If you have any further concerns or require additional assistance, please don't hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
The Supersonic Team