Poor service. No installation

I app**** for a fibre line on 16 October and were told max 7-10 working days before we will have internet connection. Openserve did their part surprisingly fast (well done telkom) According to the tracking information, the installation should have happened today at 10:00. I phoned and was greeted by a rude operator. I need this line up today as I cannot take leave again to be here fir rica purposes. I followed your tracking system. If its faulty, its not my problem. Sort this out or im taking my business elsewhere.