Poor Service-No connection-No Solution

I Lost my network at 2am on Saturday 05/06/2021. What is disappointing is the fact that I made about 7 calls to the Supersonic call centre and non of the call centre agents could tell me where the problem could be with my connection. What makes me mad even worse is the fact that their IVR states that if your services have been interrupted, you must call them immediately for assistance. In my case it took two days without getting any assistance. I have been with Supersonic for two weeks and if this is the service I am getting on my first query, then I doubt if we will have a long future together. Every time I called in the past weekend, I was told that NONDUMISO is handling my case, if this Nondumiso resigns then does that mean the company stands? I asked one call canter agent if this Nondumiso works over weekends and was told yes, I called again yesterday and spoke to a different agent who said Nondumiso does not work over weekends, I feel like I ma dealing with a bunch of *********** people here. Another part that did not make sense to me is the fact that one call centre agent mentioned that all they could do as Supersonic was to do an escalation to the company that supplies me with services, I was confused because I signed up with Supersonic and not with a 3rd party, what is going on here people!!!! You are never told these things when signing up which to be becomes misleading of information.

My wife works from home, if she does not have internet connectivity, she will be in trouble with her employer and this is not fair especially since we are paying for services. I need my services connected A.S.A.P