NR
Noresh R
1 reviews | Active since Nov 2020
22 Nov 2020, 11:57
Poor service levels
My internet has been down for 74 hours now. There’s has not been anyone from supersonic that has come out to fix my problem . I hav even **** to that someone tried to call me. My phone shows no miss calls from supersonic nor any messages on voicemail. The CEO was emailed with no reply.
The level of service is extremely robotic and poor. My premiums and month is R599, with 4 days without internet, I assume I pay the same monthly subscription of R599.
Very poor levels of service. My complaint logged was CAS:291270:J5B4X8
Noresh Ramdhani
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
22 Nov 2020, 13:17Good Day Noresh,
My sincere apologies for the unsatisfactory service provided to you.
Please note we are following up on your case and we will revert shortly.
Regards,
My sincere apologies for the unsatisfactory service provided to you.
Please note we are following up on your case and we will revert shortly.
Regards,
Supersonic 's reply22 Nov 2020, 13:17
Official
Good Day Noresh,
My sincere apologies for the unsatisfactory service provided to you.
Please note we are following up on your case and we will revert shortly.
Regards,
My sincere apologies for the unsatisfactory service provided to you.
Please note we are following up on your case and we will revert shortly.
Regards,
NR
Noresh R's updateReviewer Update
22 Nov 2020, 13:22There has been total inconsistency with your staff. One says 24hirs , another say 48hrs and then another says 72hrs turn around time to sort my issue out.
I would also like to know will there be a deduction on my monthly fee for going 5 days no service from your company ? I await your reply please.
Thank you
Noresh Ramdhani
I would also like to know will there be a deduction on my monthly fee for going 5 days no service from your company ? I await your reply please.
Thank you
Noresh Ramdhani
NR
Noresh R's update22 Nov 2020, 13:22
Reviewer Update
There has been total inconsistency with your staff. One says 24hirs , another say 48hrs and then another says 72hrs turn around time to sort my issue out.
I would also like to know will there be a deduction on my monthly fee for going 5 days no service from your company ? I await your reply please.
Thank you
Noresh Ramdhani
I would also like to know will there be a deduction on my monthly fee for going 5 days no service from your company ? I await your reply please.
Thank you
Noresh Ramdhani
NR
Noresh R's updateReviewer Update
22 Nov 2020, 16:27Thank you kindly
I was only aware today that the problem is with FF. I was left without an internet service for 4 days and now it’s mention that I have to wait 2-3 days with frog foot.
I have a business and have not being on the net to follow what’s going on.
I’m really sorry to say, I’m in the service industry and this is not service.
Anyway , thank you . I have to wait 2-3 days for services feom Ff as mentioned.
Noresh Ramdhani
I was only aware today that the problem is with FF. I was left without an internet service for 4 days and now it’s mention that I have to wait 2-3 days with frog foot.
I have a business and have not being on the net to follow what’s going on.
I’m really sorry to say, I’m in the service industry and this is not service.
Anyway , thank you . I have to wait 2-3 days for services feom Ff as mentioned.
Noresh Ramdhani
NR
Noresh R's update22 Nov 2020, 16:27
Reviewer Update
Thank you kindly
I was only aware today that the problem is with FF. I was left without an internet service for 4 days and now it’s mention that I have to wait 2-3 days with frog foot.
I have a business and have not being on the net to follow what’s going on.
I’m really sorry to say, I’m in the service industry and this is not service.
Anyway , thank you . I have to wait 2-3 days for services feom Ff as mentioned.
Noresh Ramdhani
I was only aware today that the problem is with FF. I was left without an internet service for 4 days and now it’s mention that I have to wait 2-3 days with frog foot.
I have a business and have not being on the net to follow what’s going on.
I’m really sorry to say, I’m in the service industry and this is not service.
Anyway , thank you . I have to wait 2-3 days for services feom Ff as mentioned.
Noresh Ramdhani